I have an ongoing issue that when I receive new, unread email, taskbar icon does not change to signify this. The main outlook icon in the taskbar should show a folder icon on top of the blue Outlook icon, which should disappear once all of the mail has been read.
I am not talking about the small icon in the notification area on the far right side of the taskbar. I do not want that to display. I also do not want the flyout/snackbar notification on the far right side. I want that turned off.
I have already checked the Taskbar settings:"Use small taskbar buttons" option is turned OFF."Show badges on taskbar buttons" is turned ON.I have tried many times toggling these and then setting them back to the correct option, but that does not fix the issue.
The Outlook setting Mail - Options - Message Arrival - "Show an envelope icon in the taskbar" is turned ON. I have also tried toggling this off and back on again, that does not fix the issue.
Rebooting does not fix the issue. Closing and reopening Outlook does not fix the issue. Keeping only one, or keeping multiple instances of Outlook open does not change this behavior.
Sometimes this works fine, and the taskbar icon shows the badge as expected. But then all of a sudden, it stops working. Sometimes for a short time, sometimes for many days. Then all of a sudden it will stop working again.I am constantly missing time sensitive emails because I cannot keep bringing focus to the Outlook application every single minute to manually check if I've gotten new emails.
This has been an ongoing issue for me for many years. I had the same problem on three different laptops, at a completely different company. I had the issue on an old Microsoft account at my current company. After they changed me to a different account, I still have the same issue.
How can I fix this? Is this an Office, Outlook, or Windows issue?