I just reinstalled my netbook's Windows because it got infected by virus. The original OS was Windows XP Home Edition SP3 with HP OEM, I reinstalled with a normal Windows XP Home Edition SP3 CD. After that, I updated it with Legacy Update. But, there's just one problem, why is this update keep failing? I've tried every single thing that are still possible to do, I've tried the ways in Microsoft Community and other forums, none of them works! It also didn't create faultykeyboard.log file. Can anyone please help me, I really want to get my Windows XP fully updated again.
Here's the log :
[KB2686509.log]
1.485: ================================================================================
1.485: 2024/04/11 11:34:18.281 (local)
1.485: E:\WINDOWS\SoftwareDistribution\Download\c8ebf47c51f10b4df006afa56735ddaf\update\update.exe (version 6.3.13.0)
1.500: DoInstallation: GetProcAddress(InitializeCustomizationDLL) Returned: 0x7f
1.500: Failed To Enable SE_SHUTDOWN_PRIVILEGE
1.500: Hotfix started with following command line: -q -z -er /ParentInfo:60fcfd341e121c4e8663789616247b15
1.500: In Function GetReleaseSet, line 1240, RegQueryValueEx failed with error 0x2
1.500: ProductSuite is Present
1.500: Second Condition in EmbNTPrereq.Section Failed
1.500: Condition Check for Line 1 of PreRequisite returned FALSE
1.516: ReadStringFromInf: UpdSpGetLineText failed: 0xe0000102
1.516: KB2686509 Setup encountered an error: Setup cannot continue because one or more prerequisites required to install KB2686509 failed. For More details check the Log File e:\windows\KB2686509.log
1.516: ReadStringFromInf: UpdSpGetLineText failed: 0xe0000102
1.516: Setup cannot continue because one or more prerequisites required to install KB2686509 failed. For More details check the Log File e:\windows\KB2686509.log
1.516: Update.exe extended error code = 0xf0f4
Thank you.