I'm trying to get some Bluetooth headphones working on Windows 10 x64 Build 18362.900, but whenever I open Settings > Devices there is a brief pause (less than 1s), then Settings crashes.
Event Viewer > Windows Logs > Application shows the following error:
Faulting application name: SystemSettings.exe, version: 10.0.18362.628, time stamp: 0x066bf1a5Faulting module name: ntdll.dll, version: 10.0.18362.815, time stamp: 0xb29ecf52Exception code: 0xc0000409Fault offset: 0x000000000008c45fFaulting process ID: 0x1d98Faulting application start time: 0x01d642e5f6932be4Faulting application path: C:\Windows\ImmersiveControlPanel\SystemSettings.exeFaulting module path: C:\Windows\SYSTEM32\ntdll.dllReport ID: cb32864a-fad7-40be-9623-927a99b21869Faulting package full name: windows.immersivecontrolpanel_10.0.2.1000_neutral_neutral_cw5n1h2txyewyFaulting package-relative application ID: microsoft.windows.immersivecontrolpanelThere are no obvious problems in Device Manager.
Is there an alternative method to reach settings for Bluetooth devices?
Is there a known fix for the Settings > Devices crash? There is no known Windows update to download which fixes this.
Update 1
In Explorer pointing to C:\Windows\System32, I double-clicked each "Control panel item" (*.cpl) in turn. They all showed something except irprops.cpl (which showed nothing at all) and bthprops.cpl (which briefly shows Settings and then crashes).
Update 2
Following advice from a web search (this problem is super common), I ran the following from the command prompt with admin rights:
- DISM /Online /Cleanup-image /Scanhealth
- DISM /Online /Cleanup-image /Restorehealth
- DISM /Online /Cleanup-Image /StartComponentCleanup
- SFC /ScanNow
This took about 60 minutes and after completing, I rebooted the system. There is no change - Settings > Devices still crashes.
Update 3
The problem seems to be related to the bthprops.cplControl Panel applet. If I open a command prompt in C:\Windows\System32 and run main.cpl, Mouse settings are displayed fine. But bthprops.cpl results in Settings starting to appear and then it crashes. Event Viewer > Windows Logs > Application shows that C:\Windows\ImmersiveControlPanel\SystemSettings.exe crashed.
Update 4
Have tried all suggestions I came across and Bluetooth simply does not work on both Windows 10 and Windows 8.1. Tested on four different systems (3xWindows 10 and 1xWindows 8.1). On Windows 8.1, for example, PC Settings > PC and devices > Bluetooth results in an immediate crash on the Windows Settings app (as on Windows 10).
Windows appears to have stopped supporting Bluetooth. I'll use wired headphones on Windows and Bluetooth headphones on Ubuntu going forward.